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DIRECTV NOW app crashes on iPad, iPhone, or iPod Touch

Ryan Rayhill -

If the DIRECTV NOW app crashes or won't launch, try these quick steps to resolve the issue:

  • Check for iOS software updates and restart your device.
  • Close and restart the DIRECTV NOW app.
  • Check for DIRECTV NOW app updates.

If the above tips do not resolve the issue, try the following:

Streaming issues may occur if your device is low on storage. Here’s how to check your device’s memory.

  1. Select Settings.
  2. Select General.
  3. Choose Storage & iCloud Usage. Under the storage heading, your device displays Used versus Available space.
  4. If your memory is almost full, try uninstalling apps you no longer need.
  1. Press and hold the DIRECTV NOW app until it starts to shake.
  2. Select the x icon in the upper left.
  3. Select Delete.
  4. Select the Home button.
  5. Launch the App Store on your device.
  6. Search for and select the DIRECTV NOW app.
  7. Choose Get for free.
  8. If prompted, enter your Apple ID and password to download the app.
  9. Launch the app and login.

DIRECTV NOW is supported on Apple iPad, iPhone, and iPod Touch devices. To confirm that your device is supported, see our Devices and Browsers page.

For more help with your Apple device, visit Apple Support.

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