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Error Message 40: Video Error

Anthony Diaz -

You receive Error Message 40: Video Error. (May also appear as 1401, 1402 or 1403).

This message indicates trouble while loading video content. We may be experiencing a temporary glitch in data transmission and will resolve the issue as soon as possible.

You can also try the following:

  • Restart your device/player.
  • Close and restart DIRECTV NOW app.
  • Check for DIRECTV NOW app updates.
  • Uninstall/reinstall DIRECTV NOW app.
  • Check for device software updates.

If you experience playback issues using the Safari browser, we recommend using the Chrome browser to continue watching DIRECTV NOW. Disabling browser add-ons may also improve your video playback.

Note: DIRECTV NOW does not support rooted or jailbroken devices - that is, phones, tablets, or other devices from which users have removed carrier restrictions to gain extra controls.