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General DIRECTV NOW tips for Apple TV

Anthony Diaz -

Having issues watching DIRECTV NOW on your Apple TV (4th generation)?  Try these steps to make sure that your device and the app are set up correctly:

  1. From the Apple TV home menu, select Settings.
  2. Select Network.
  3. Confirm that Connected appears.
  4. If your Apple TV is not connected to Wi-Fi, visit Apple TV Support for further assistance.
  1. Double-tap the Home button on the Apple TV remote.
  2. Select DIRECTV NOW.
  3. Slide the app up until it can no longer be selected.
  4. Press the Home button to return to the main screen
  5. Launch the DIRECTV NOW app again. 

Note: Not all remotes are compatible with DIRECTV NOW. We strongly recommend using the remote provided with your Apple TV (4th generation).

  1. Unplug the Apple TV device for at least 30 seconds.
  2. Plug in the Apple TV device.
  3. Launch the DIRECTV NOW app.
  • By default, every Apple TV device will automatically update the DIRECTV NOW app when a new version is available.
  • If you have disabled automatic updates, go to the App Store and select the DIRECTV NOW app. Updates are available on the app page.
  1. Go to the Settings app.
  2. Select System and then Software Updates.
  3. Select Update Software. If the software is out of date, you are prompted to download and install new software.
  4. After installation, launch the DIRECTV NOW app. 
  1. Highlight the DIRECTV NOW app and hold down the select button until the app starts to shake onscreen.
  2. Press the play/pause button.
  3. Choose to delete the app.
  4. Open the App Store on your Apple TV device.
  5. Use the search function to find DIRECTV NOW.
  6. Select the DIRECTV NOW app.
  7. Select Get for free.
  8. If prompted, enter your Apple ID and password. The app begins to download.

For additional Apple TV questions or support, see the Apple TV Support page.