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Apple TV onscreen keyboard missing

Ryan Rayhill -

If the onscreen keyboard is missing when using an Apple TV, try these steps to resolve the issue:

  1. Close and restart the DIRECTV NOW app.
  2. Check for Apple TV software updates.

If these steps do not resolve the issue, try the following: 

  1. Highlight the DIRECTV NOW app and hold down the Touch surface on the Apple TV remote until the app starts to shake onscreen.
  2. Press the play/pause button and select Delete.
  3. Launch the App Store on your Apple TV.
  4. Use the Search function to find DIRECTV NOW.
  5. Select the DIRECTV NOW app.
  6. Select the Get for free option.
  7. If prompted, enter your Apple ID and password to download the app.
  1. From the Apple TV home menu, select Settings.
  2. Select Network and check your Connection setting.

To further troubleshoot Internet connectivity issues, see our Network Connection tips.

To configure an Apple TV that is not connected to Wi-Fi, or for any additional support regarding the onscreen keyboard, visit Apple TV Support.