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DIRECTV NOW sound and video issues on Amazon Fire TV devices

Anthony Diaz -

If you experience sound or video playback issues with the DIRECTV NOW application on your Amazon Fire TV device, first try these basic steps that may resolve the issue:

  1. Check your hardware (HDMI) connection
  2. Restart your Amazon Fire TV device
  3. Check for your Amazon Fire TV device for updates
  4. Close the DIRECTV NOW app

If the above steps do not resolve the issue, try the following:

  1. Select the Settings section.
  2. Select the Apps menu.
  3. Select the Manage Installed Apps option.
  4. Select the DIRECTV NOW app.
  5. Select Clear Cache.
  6. Select Clear Data from the pop-up menu.
  1. Select Apps from the home menu.
  2. Select your Apps Library.
  3. Select the DIRECTV NOW app.
  4. Press down, then select Uninstall.
  5. Select the Search section from the home menu.
  6. Type DIRECTV NOW using the center touchpad.
  7. Select the DIRECT NOW app from search results.
  8. Select the Get button. The DIRECTV NOW app will download and install on your device.
  1. Select Settings from the menu, 
  2. Select System.
  3. Select Network menu.
  4. Find your current network by the check mark and signal strength reading alongside it.
  5. To switch to a different network, select Rescan.
  6. Select the network to which you wish to connect.
  7. If prompted, enter the password.
  8. Once complete, select Connect.

For additional support troubleshooting your Amazon Fire TV device, see Amazon Device Support.