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DIRECTV NOW crashes on Apple TV

Anthony Diaz -

If the DIRECTV NOW app crashes when streaming on Apple TV (generation 4), try the following:

  1. Restart your home network and Apple TV device.
  2. Force close and restart the DIRECTV NOW app.
  3. Check for DIRECTV NOW app updates.
  4. Check for Apple TV updates.

If these steps do not resolve the issue, try these:

 
Using the Apple TV remote Touch surface and your Apple TV:
  1. Highlight and hold down the DIRECTV NOW app until it shakes onscreen.
  2. Press the play/pause button.
  3. Select Delete.
  4. Launch the App Store on your Apple TV.
  5. Use the App Store search function to find DIRECTV NOW.
  6. Select the DIRECTV NOW app and Get for free option.
  7. If prompted, enter your Apple ID and password.

For additional Apple TV support, see Apple TV Support.

For further assistance with your Internet connection, see our Network Connection tips.

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