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Amazon Fire TV keyboard missing

Anthony Diaz -

If the onscreen keyboard is missing when using an Amazon Fire TV device, try these steps to resolve the issue:

  1. Restart your Amazon Fire TV device.
  2. Close the DIRECTV NOW app.
  3. Restart the DIRECTV NOW app.

If these steps don't resolve the issue, try following:

  1. Select Settings.
  2. Select the Apps menu.
  3. Select the Manage Installed Apps option.
  4. Select the DIRECTV NOW app.
  5. Select Clear Cache.
  6. Select Clear Data.
  7. Select Clear Data from the pop-up menu.
  1. Select Apps.
  2. Select Your Apps Library.
  3. Select the DIRECTV NOW app.
  4. Press down, then select Uninstall.
  5. In the Home menu, select the Search section.
  6. Use the center touchpad button to type out DIRECTV NOW.
  7. Select the DIRECTV NOW title. This displays search results.
  8. Select the DIRECT NOW app.
  9. Use the center touchpad button to select Get. The DIRECTV NOW app downloads and installs on your device.
  1. Select Settings from the menu, 
  2. Select System.
  3. Select Network menu.
  4. Find your current network by the check mark and signal strength reading alongside it.
  5. To switch to a different network, select Rescan.
  6. Select the network to which you wish to connect.
  7. If prompted, enter the password.
  8. Once complete, select Connect.

For additional support troubleshooting your Amazon Fire TV device, check Amazon Device Support.

If are still having problems with your Internet connection, see our Network Connection tips.