Problems with DIRECTV NOW often result from a weak or intermittent Internet signal. If you have trouble streaming or see errors like “Cannot connect to Internet,” these tips may help with improving your streaming experience:
- Power down or unplug your computer, mobile device, or streaming media player.
- Unplug your modem (and wireless router, if separate) from power for at least 30 seconds.
- Plug in your modem (and router, if applicable) and wait until no new indicator lights are blinking.
- Turn on your device and attempt to stream again.
If restarting your network doesn’t work, review the following router tips:
- Move your router to a central location in your home.
- Move devices that may cause wireless interference (cordless phones, microwaves, etc.) away from router.
- Move your router to higher location and clear any large furniture or other obstacles from around it.
If you have custom connection settings on your device, you may need to restore your Internet Service Provider's default settings to fix a connection problem.
- If you use a Virtual Private Network, try disabling it and connecting directly with your home Internet.
- If you have a custom DNS setting, try resetting your device to acquire DNS automatically.
If you still can't connect via Wi-Fi after trying the above steps, try connecting directly to the modem with an Ethernet cable:
- Turn off your computer or device.
- Plug your device/player directly into your modem using an Ethernet cable.
- Turn on your device/player and attempt to stream again.
If you're having trouble connecting a mobile device to the Internet, try connecting to a different Internet access point to rule out home network setup problems. For example:
- Try connecting to a different Wi-Fi network in range of your device.
- Try connecting to DIRECTV NOW through a cellular data network.
If you're still having trouble streaming DIRECTV NOW, please contact your Internet Service Provider for assistance.