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DIRECTV NOW video issues on Roku

Anthony Diaz -

DIRECTV NOW is supported on various Roku devices (or players). Please refer to Devices and Browsers for the most current list.

If DIRECTV launches on your Roku but:

  • Does not play video
  • Plays video out of sync with audio
  • Plays pixelated video
  • Displays other video problems

Try the below steps:

  1. Make sure your Roku player is connected directly to the TV, not to an A/V receiver (AVR).
  2. Make sure the TV is turned on and press a button on the Roku remote control to ensure that the Roku device is not in standby or screensaver mode.
  3. Make sure that you have selected the TV video input (sometimes referred to as source) that matches the one to which you have the Roku player connected. The video connector will be labelled with the input name; e.g. HDMI 1, HDMI 2, AUX, VIDEO IN 1, etc.
  4. To change the video input, look for a button on your TV remote control that says Input, Source, AUX, Video, TV/Video or something similar. Press this button. Depending on your TV, pressing the button may cycle through available inputs, or it may display a menu with a choice of inputs.
  5. Check that the video cable is firmly connected to the back of your Roku player and to the HDMI or composite connector on the TV. If you have a Roku Streaming Stick, then make sure it is firmly connected to the HDMI connector on your TV.
  6. Connect the Roku player to a different input on the TV or to a different TV to see if the problem is with the input or the TV.
  7. Disconnect and reconnect all cables including the power cable to see if this restores correct video function.

For additional help with Roku video issues, see Roku support. If you encounter problems with Roku audio, please see our sound issues article.

If you suspect you are having an Internet connection issue, contact your Internet Service Provider for further assistance.

If you need further device help, check the documentation for your TV manufacturer.

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