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Error Message 1501 or 1502: ‘Program’ had trouble loading

Anthony Diaz -

If you receive any of the below Error Messages, your content is not loading properly:

  • 1501/1502 or QP1501/QP1502: Program had some trouble loading. Please try again later.
  • 1004006 or QP1004006: Program had some trouble loading. Please try again later.

This issue should clear up on its own, enabling play to resume in a matter of seconds. In rare cases, it may take 1-2 minutes for play to resume.

Tips to resume normal streaming without waiting:

  • Channel up or channel down to watch something else.
  • Restart the DIRECTV NOW app to clear the error.
  • Restart your streaming device.

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